Motspur Park Flower Delivery Service: Terms & Conditions

Introduction

Welcome to our Flower Delivery Motspur Park online shop. These Terms & Conditions set out the basis upon which you may place orders for our flower delivery services across Motspur Park and neighbouring areas. By placing an order with us, you confirm that you have read, understood, and agree to these Terms & Conditions in full. Please read them carefully before making a purchase. If you do not agree with any part, kindly refrain from using our services.

Scope and Applicability

These Terms & Conditions apply to all orders placed through our online flower ordering platform for delivery within Motspur Park and the surrounding areas. Whether you are an individual, a business, or an institution, these terms govern the purchase, delivery, and use of our floral products and associated services. All references to "we", "our", or "us" refer to the flower delivery business providing services in Motspur Park.

Eligibility to Purchase

To place orders for flower delivery, you must be at least 18 years old and legally capable of entering into binding contracts under United Kingdom law. By completing a purchase, you warrant that you meet these criteria and provide accurate and complete information regarding the recipient and delivery address within Motspur Park or the surrounding localities.

Order Process

1. Selecting Flowers and Arrangements:
Browse our collection of fresh flowers and arrangements, customisable bouquets, and complementary gifts available for delivery throughout Motspur Park.

2. Cart and Checkout:
Add your chosen items to the online basket. Review your selection, adjust quantities, and proceed to the checkout page.

3. Recipient and Delivery Details:
Provide all required recipient details, including full name, delivery address within Motspur Park or neighbouring areas, recipient's contact information, and any special delivery instructions.

4. Delivery Dates and Times:
Select your preferred delivery date and, where available, your delivery time window. Please note that while we strive to meet requested times, precise slots are not guaranteed.

5. Order Confirmation:
Upon finalising your selections and making payment, you will receive an order confirmation screen and/or an email confirming your order details. Please retain this confirmation for reference.

6. Order Processing:
Your order will be processed and prepared for delivery as per the chosen date. Orders received after our stated cut-off time may be processed for the following business day, depending on stock and scheduling.

Payment Terms

Methods of Payment:
We accept payment through various secure online payment methods as displayed during the checkout process. Accepted payment methods may include debit/credit cards, digital wallets, and other approved platforms.

Payment Authorisation:
All purchases must be fully paid for at the time of ordering. Payment will be authorised and captured before your flower delivery order is confirmed.

Pricing and VAT:
All prices displayed on our website for flower delivery in Motspur Park include applicable UK VAT (where relevant). Any delivery charges will be itemised separately before final confirmation.

Promotions and Discount Codes:
If you are using a promotional code or discount, it must be entered at the time of purchase. Codes not entered at checkout cannot be applied retrospectively. Only one promotional code per order is permitted unless stated otherwise.

Delivery Policy

Delivery Area:
Our online service is available for deliveries throughout Motspur Park and, where indicated, nearby areas.

Delivery Times:
Requested delivery dates and times are subject to availability. While we endeavour to meet all requests, factors such as peak periods, stock levels, and unanticipated circumstances may affect our ability to deliver at your chosen time. If we are unable to meet a delivery request, we will contact you to rearrange.

Delivery Confirmation:
We will confirm once your order has been dispatched for delivery. It is your responsibility to ensure someone is available at the specified address to accept the flowers. If nobody is available, our driver may attempt to leave flowers with neighbours or in a safe location, at their discretion.

Failure to Deliver:
If we are unable to deliver due to incorrect or incomplete address details, inability to access the property, or no suitable person present, this may result in non-delivery or additional charges for redelivery at another time.

Cancellations and Amendments

Cancellations:
You may cancel your flower delivery Motspur Park order up to 24 hours before the scheduled delivery date for a full refund. After this period, flowers may have already been prepared or dispatched, and cancellation requests will not be accepted.

Amendments:
If you wish to amend your order details (such as delivery address, recipient name, or selection), please contact us as soon as possible. We will do our best to accommodate changes made at least 24 hours before delivery.

Refunds:
Approved cancellations within the stated window will be refunded using the payment method originally provided. Refunds may take a few business days to process, depending on your bank or payment provider.

Non-Availability and Substitution

Product Availability:
We endeavour to ensure all flowers and arrangements shown on our website are available. However, due to the perishable nature of flowers and seasonal variations, we reserve the right to substitute one or more items with equal or greater value and similar appearance where required.

Notification:
We will make reasonable efforts to contact you should a significant substitution be necessary. If we cannot reach you, we will use our experienced judgement to ensure your order is fulfilled to high standards.

Right to Decline Orders

We reserve the right to decline any order placed with us, including but not limited to, those where suspicious activity is detected, payment cannot be authorised, or where we believe the product may be misused. In such cases, you will be notified, and a full refund will be provided.

Returns and Complaints

Perishable Goods Policy:
Flowers are perishable goods and as such, except where required by law, are non-returnable.

Damaged or Unsatisfactory Goods:
If your flowers arrive damaged, or not as described, please notify us within 24 hours of delivery so that we can arrange an appropriate remedy, which may include a replacement or partial refund depending on circumstances and evidence provided.

Complaints Procedure:
Your satisfaction is important to us. If you are unhappy with any aspect of your Motspur Park flower delivery experience, please contact us promptly with your order details and the nature of your complaint. We will review the matter and respond in a timely and reasonable manner.

Liability

Limitation of Liability:
We are not liable for any loss or damage arising from delay or failure to perform our obligations under these Terms & Conditions where such delay or failure is due to events beyond our reasonable control (such as extreme weather, strikes, supplier issues, or transport network disruptions).

Personal Messages:
Where provided, messages on greeting cards must not contain offensive or unlawful content. We reserve the right to refuse or edit messages that breach our policies.

Indirect Losses:
We shall not be liable for any indirect or consequential losses that may be incurred in connection with the use of our flower delivery Motspur Park service.

Maximum Liability:
Our maximum liability in relation to any order is limited to the purchase price paid for that order.

Privacy and Data Protection

All customer information provided for the purpose of purchasing and delivering flowers in Motspur Park is processed in accordance with UK data protection laws. Please refer to our Privacy Policy for full details on how we collect, use, and protect or disclose your personal information.

Errors and Omissions

We strive for accuracy in all product listings and price information. In the event of an error (whether on the website or in order confirmation documents), we reserve the right to correct inaccuracies and, if necessary, cancel an order. Any affected customer will be notified, and a full refund will be given if payment has been made.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms or any use of the flower delivery Motspur Park service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Variation of Terms:
We reserve the right to update these Terms & Conditions at any time, with any amendments becoming effective immediately upon being posted on our website. It is your responsibility to review this page prior to each order.

Enforceability:
If any provision in these Terms & Conditions is found to be unenforceable or invalid under any applicable law, such invalidity will not render the entire agreement unenforceable.

No Waiver:
No waiver by us of any term or breach will be considered a further or continuing waiver of any other term or breach.

Contact and Customer Support

If you have any questions regarding these Terms & Conditions or require assistance with an existing Motspur Park flower delivery order, please contact our customer service team using the details provided on our website. We aim to assist you promptly and ensure your experience meets our high standards.

Applicability Across Motspur Park and Surrounding Areas

These Terms & Conditions apply to all flower delivery customers in Motspur Park and the neighbouring districts. By making a purchase, you agree to the aforementioned terms relevant to your area of delivery. We are committed to providing quality service to the Motspur Park community and its local environs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Motspur Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Motspur Park.

For assistance with orders, returns or account queries, please fill out the Contact Us form.