Flower Delivery Motspur Park Returns & Complaints Policy

Our Fresh Flowers Guarantee in Motspur Park

At Flower Delivery Motspur Park, we are committed to delivering only the freshest and most beautiful blooms to households and businesses in and around Motspur Park. As a trusted local florist, your satisfaction is our priority. Every bouquet and arrangement is expertly handcrafted and inspected before delivery to ensure they arrive in impeccable condition and exceed your expectations.

Damaged-on-Arrival Policy

We take every possible precaution to ensure your flowers arrive safely. However, if your order arrives damaged or in unsatisfactory condition, please notify us within 24 hours of delivery. Damaged flowers include those with broken stems, wilted blooms, or significantly compromised arrangements. To help us resolve your issue quickly, you may be asked to provide a photograph of the damaged flowers and their packaging.

Once we have assessed the situation and confirmed the damage, we will offer a prompt resolution, prioritizing your convenience and satisfaction.

Freshness Window

We guarantee that our flowers will remain fresh for a minimum of five days from the delivery date, provided they are cared for according to our simple care guidelines included with every arrangement. Our Motspur Park customers can rest assured that each delivery is prepared just before dispatch to maximize the freshness window upon arrival.

If your flowers do not meet our freshness expectation within five days of delivery and you have followed the care instructions, please contact us, and we will happily discuss the best way to resolve your concern.

Refunds & Replacement Options

Your happiness with our service and flowers is important to us. Should your order not meet our Fresh Flowers Guarantee—whether because of damage or premature wilting—we will offer either a replacement arrangement or a full refund, depending on your preference and the nature of the issue.

Our customer support team will discuss the most suitable option for you. Refunds are typically issued to the original payment method and may take several working days to process, depending on your bank or card provider. Replacement bouquets are arranged at a time convenient for you, subject to flower availability.

Complaints Procedure

If you have a complaint regarding your order, delivery experience, or our freshness guarantee, we encourage you to reach out as soon as possible. Our team is dedicated to providing swift and fair solutions for all Motspur Park residents and businesses. Please share as much detail as you can, including your order number, delivery date, and nature of your issue, so we can investigate thoroughly and respond efficiently.

We value feedback from our customers, as it allows us to improve our service and maintain our standing as Motspur Park's trusted local florist.

Why Choose Us?

Flower Delivery Motspur Park has proudly served local households and businesses with fresh flowers delivered daily. Our dedication to quality, reliability, and customer happiness has made us a leading name in Motspur Park floral delivery. You can trust our family-run team to look after your order and resolve any issue promptly and fairly, ensuring every Motspur Park customer receives an excellent floral experience every time.