Privacy Policy for Flower Delivery Motspur Park Customers

Introduction

Your privacy is very important to us. At Flower Delivery Motspur Park, we are committed to protecting your personal data and handling it transparently, responsibly, and in line with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your information whenever you place orders with us, whether you are in Motspur Park or neighbouring areas.

Scope of This Privacy Policy

This policy applies to all customers placing Flower Delivery Motspur Park orders, regardless of whether you are located in Motspur Park, its surrounding districts, or elsewhere within our delivery area. By using our services, you agree to the practices described in this document.

What Data We Collect

We collect only the data we need to fulfil your order and provide you with excellent customer service. The personal information we collect may include:

  • Contact Information: Your full name, delivery address, billing address, phone number, and email address.
  • Order Details: Product selections, card messages, delivery instructions, and purchase history.
  • Payment Information: Payment method details (although payment card information is processed securely by our payment processors and is not stored by us).
  • Technical Data: IP address, device identifiers, browser type, and cookies (for users interacting via our website).
  • Correspondence: Any communications, such as enquiries or complaints, related to your orders.

Lawful Basis for Data Processing

Under the GDPR, we must have a legal basis for processing your personal data. Our lawful bases include:

  • Contractual Necessity: Processing is necessary to take steps at your request before entering into a contract and to perform our contract with you, such as fulfilling and delivering your orders.
  • Legitimate Interests: We may process your data to improve our services, handle customer queries, protect against fraud, or inform you about service updates. Our legitimate interest will never override your rights and freedoms.
  • Legal Compliance: Where required by legal obligations (such as tax or accounting regulations), we may process relevant data accordingly.
  • Consent: Where required for marketing or the use of non-essential cookies, we will seek your consent.

How We Use Your Personal Data

We use your personal data to:

  • Process and deliver your flower orders.
  • Contact you regarding your order, delivery, or payment.
  • Respond to your enquiries or complaints.
  • Improve our flower delivery services.
  • Comply with legal obligations or resolve disputes.
  • Send you marketing communications only where you have agreed to receive them.

How We Store and Protect Your Data

Your personal information is stored securely using appropriate technical and organizational measures to protect against unauthorised or unlawful processing, accidental loss, destruction, or damage. Access to your data is strictly limited to those staff or processors who need it to perform their roles.

Data Retention

Your data will only be retained for as long as necessary to fulfill the purposes it was collected for, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain customer order records and related correspondence for up to six years after your last order unless a longer retention period is required by law or necessary for dispute resolution.

Upon fulfillment of the relevant retention period, we will securely erase or anonymise your personal data.

Data Processors and Third Parties

To provide our services, we may use trusted third-party processors to perform tasks such as:

  • Payment processing
  • Website hosting and IT support
  • Delivery and logistics services
  • Analytics and website usage monitoring

All third-party service providers are contractually obliged to process your data securely and in alignment with our GDPR obligations. We do not sell or share your personal information with third parties for their own marketing purposes.

Your Data Rights

Under the GDPR, you have important rights regarding your personal data, including:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right of Rectification: You can ask us to correct or update inaccurate or incomplete data.
  • Right to Erasure: You have the right to request the deletion of your personal data when we no longer have a need to keep it.
  • Right to Restrict Processing: You may ask us to restrict or suspend the use of your data.
  • Right to Data Portability: You can request a copy of your data in a commonly used electronic format.
  • Right to Object: You may object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
  • Right to Lodge a Complaint: You have the right to complain to the Information Commissioner’s Office (ICO) or your local supervisory authority if you are unhappy with how your data is handled.

To exercise your rights or if you have any questions about this privacy policy or our data handling practices, please contact us using the information provided with your order confirmation or on our website.

Policy Updates

We reserve the right to update this Privacy Policy from time to time. When we make significant changes, we will take appropriate steps to inform you, consistent with the significance of the changes. Please review this policy periodically to stay informed about how we are protecting your information.

Contacting Us

If you have any questions, concerns, or wish to exercise any of your rights detailed in this Privacy Policy, you can contact our team using the contact details provided alongside your order or through our main customer service channels. We are committed to responding promptly and addressing your concerns.

Thank you for trusting Flower Delivery Motspur Park with your personal data. We value your custom and your privacy.